Hello Thom,
Thank you for your feedback.
The solid tubes on our smaller chimes are quieter than larger hollow tubed chimes. We try to represent each of of products as clearly as possible on our website with images and audio files.
We are glad that you find the Gem Drop Chime a pretty chime. If you have any questions in future please feel free to contact us at customercare@chimes.com.
I hope this was helpful.