String: 80lb Tan Chime String - 20 feet

The pdf to print out as a guide is not helpful at all, since we'll be re-using the top base we already have. the holes in that are completely different than when the template proposes. This will be a challenge, for sure. Repair services would be money well spent. However, you no longer offer those. Complete repair kits are always listed on your website, but never available. Also, not helpful. I will have to trust that the same string recommended for the Chimes of Bach work as well with (can withhold the weight) the chimes of Winchester with its MUCH longer chimes. We shall see.

After multiple and I mean multiple emails and phone calls leaving messages I received a phone call from the company and was advised by Susan to send a written request in.I did on 3/20/24, No response.... so finally after several weeks I decided to take a chance and order some string. I hated to but after many trips for various locations looking for string to repair my chimes with (chimes that I had ordered from this company and still have the original box the chimes came in) I did order from the company. String costing $!2 cost an additional $10 in postage... Unbelievable!!!!!! Very poor business practices. All I can say is THINK TWICE before ordering from this company.

My chimes were 34 years old before any of the pipe string broke. I had replaced the center, but never the pipe string. It was pretty easy, and even though they actually look slightly shorter than before, they are strong again! I refinished the wood parts and used the original nails to restring it.

Exactly as expected. Fast delivery. Great communication

Needed the right string for the job. Looks great!