This would have been beautiful but it arrived crushed and broken as it was packed in a thin bubble wrap and placed in a thin plastic mailer. There is no way this item could survive FedEx brutality without being in a box or better packaging. I sent an email to customer service three days ago and still no response about a replacement so I am not too impressed about that. I love woodstock chimes and own many, but this experience is definitely a bummer and I am disappointed by the lack of timely customer service.