Thank you for your feedback, Linda—we’re truly sorry to hear that your Encore® Chimes of Pluto didn’t meet your expectations.
We understand how disappointing it must be, especially as a longtime customer who’s loved our chimes in the past. The Chimes of Pluto are tuned for a more subtle, mellow tone and may require a bit more movement to activate compared to some of our more resonant models like the Affirmation Chimes. That said, they should still be chiming with a good breeze, especially during a wind advisory.
While we know you no longer have the packaging, we’d still like to help. Please reach out to our customer service team at info@chimes.com so we can explore a solution together—whether that’s troubleshooting placement or helping you find a chime more in line with the sound profile you’re missing.
Thank you again for your continued support of Woodstock Chimes—we’d love the chance to make this right.
Sincerely,
The Woodstock Chimes Team