Ordered this for a nephew that lost his father. I had written a very nice note to be included. I even called the Phone # and spoke to a representative to make sure it would be included. What I had written was read back to me and was assured it would be in the package. Well, it wasn't. The chime was recieved (and loved) but the family had no clue who it was from. You need to work on this.
I would have rated this differently if the product wasn't as good as it was.